Can’t get a PS5 or Xbox Series X? Blame the bots

PlayStation 5 and Xbox Series X launched this week, and customers are not happy. Getting your hands on a new console is never easy but past pre-orders weren’t as hectic as they were this year.  The coronavirus pandemic is partly to blame, having created a delay on console updates, causing most Xbox Series X and PlayStation 5 details to be revealed rather late in year.

There’s also an inability for most consumers to visit a physical store and pre-order the consoles in person. As a result, a vast majority of those attaining next-gen consoles did so online. This influx of online customers revealed how retailer’s websites are not prepared at all to handle the epic demands for such hardware.


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